Store Ops · Customer & Loyalty

Turn a good sale into a returning one.

A first purchase is easy to celebrate and easy to lose. EBAYSIC's loyalty reads what people actually buy, so the reason to come back is real - and it works the same across every store you run.

What is inside

Light-touch loyalty, grounded in real behaviour.

Loyalty that fits your shop

Points, visits or spend-based tiers - set the scheme that suits your margins, not a rigid template.

One customer, every store

A regular is recognised at any of your counters, with their history and rewards travelling with them.

Purchase history

See what a customer actually buys, so offers land as relevant instead of random.

Targeted offers

Reward the lines and the people worth rewarding, and stop discounting to shoppers who would have bought anyway.

Repeat-rate insight

Track how many buyers come back and how often, so loyalty is measured, not assumed.

Reach out with reason

Win-back and thank-you touches are grounded in real behaviour, kept light and welcome - never spammy.

CUSTOMER · REGULAR
Gold tier · 1,240 pts
visits 18 · avg basket ₹540
buys coffee weekly · offer: bakery pairing
Recognised everywhere

The same welcome at every one of your counters.

A regular at your main store should not feel like a stranger at your second. EBAYSIC carries the customer, their history and their rewards across the whole network.

  • Enrol at the counter in seconds
  • Points, visits or spend-based tiers
  • Offers guided by real purchase history
  • Repeat-rate tracked, not assumed
Questions

Loyalty, answered.

Do customers need an app to join?

No. A customer can be enrolled at the counter in seconds using something as simple as a phone number, and they are recognised on their next visit to any of your stores.

Will loyalty eat into my margin?

Only where you decide it should. Because rewards read real purchase history, you can target the customers and lines worth encouraging and avoid discounting sales that would have happened anyway.

Is customer data handled responsibly?

Yes. Customer information is used to serve that customer and your shop, held securely, and never shared for advertising. You can read more on the security page.

Give your regulars a reason to stay regular.

Sign up to set up loyalty across your stores, or talk to us about the right scheme for your margins.